Full Time Customer Service Specialist

We’re looking for a customer service specialist to manage the day-to-day communication and community of the e-commerce brands in our portfolio.
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Boomn is a scrappy team of marketing maniacs, creative connoisseurs, and operations aficionados running an e-commerce portfolio that manages 12 e-commerce brands.
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If you think you’re a positive, excitable, and helpful individual that enjoys problem solving and, most importantly, helping people — we want to hear from you.
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In this role, you’ll work directly with our customer service department to ensure every prospect and customer that needs attention is given a white-glove experience. It will be up to you to deliver an unforgettable experience and help them with any and all of their needs.

1-2 years working in a customer-facing environment
Excellent written, verbal, and listening skills
Ability to multitask and work quickly
Critical thinking skills
Ability to self-start and own projects
Strong attention to detail
Experience with e-commerce, Shopify, and/or Gorgias preferred

Full-time, salaried position | Monday-Friday, 8 a.m-5 p.m.
Remote position
Computer, work equipment, and all design software provided
Unlimited paid time off
Bi-annual office visits to Kansas City, Chicago or L.A. (paid for in full by Boomn) to foster team building and personal connection

To apply email your resume to: oconnell@boomn.com

Full Time Customer Service Specialist

Role Expectations

Requirements

Role Structure & Information